Security Center

Confidentiality is important to us. Your financial information security comes first.

The JVB Security Center is your resource for the latest fraud alerts, how to prevent identity theft, and how to respond to an event where personal information is compromised. We're committed to your protection.

Security Resources

ID Theft Resources

https://www.identitytheft.gov

https://www.fdic.gov/consumers/assistance/protection/IdTheft.html

Check out our EDUCATION CENTER for even more Identity Theft Protection Resources

Other Important Contact Information:

Debit Card Security

Report Lost or Stolen Credit Cards

During regular business hours, call us at 855.582.5101. After business hours, call 1.800.500.1044.

Debit/ATM Card Fraud Alert Messages

SecurLOCK Communicate works behind the scenes to detect suspicious debit/ATM card activity. When a suspicious transaction is conducted, you may receive a free text, automated call, or email from the SecurLOCK Communicate Customer Service Center to validate the transaction. Please refer to the Cardholder FAQs for additional information.

Online Banking Security

Keep your User ID and Password private: Do not be tempted to share your IDs and Passwords with anyone.

Be unique and change your password: Create a unique password comprised of upper, lower and numerical characters. Change your online banking password every 60-90 days.

Be different: Avoid using the same User ID and Password for different online services.

Memorize: Do not write them down or store on your computer. If you really need to record a password then use a code system (i.e. transpose letters/numbers) and keep in a secure location.

Log Out: Log out of Online Banking prior to visiting other websites or leaving your computer.

Alert Us: If you notice suspicious or unusual activity in your online banking accounts, please call 855.582.5101.

Never open links within text messages or emails from someone you do not know and trust.

Always proceed with caution no matter who sends a text message or email.

Never respond to a text message or email by providing personal identifying information such as password, user ID, PIN, etc.

Be certain you have reached a safe website when using your mobile device by turning on the “show URL” or “show address bar” option to display the website addresses; they should start with “https://”. Check the information that came with your device for specific instructions.


Privacy & Security Tips

Consumers

Protect Other Personal Information

  • Never keep PIN numbers and passwords in your wallet or any visible location.
  • Protect your PIN at ATMs. Block from view.
  • Do not give personal information over the phone, by email or on the internet, unless you have initiated the contact.
  • Shred documents with personal information:
    • Pay stubs
    • Pre-approved credit offers
    • Shopping receipts
    • Utility and phone bills
    • Insurance documents
  • Obtain your credit report regularly to check for fraud.
  • Review your bank and credit card statements for accuracy - Do Not Ignore suspicious charges.

Keep your User ID and Password private: Do not be tempted to share your IDs and Passwords with anyone.

Be unique and change your password: Create a unique password comprised of upper, lower and numerical characters. Change your online banking password every 60-90 days.

Be different: Avoid using the same User ID and Password for different online services.

Memorize: Do not write them down or store on your computer. If you really need to record a password then use a code system (i.e. transpose letters/numbers) and keep in a secure location.

Use strong passwords:

  • At least eight characters with a combination of uppercase and lowercase letters, numbers and symbols
  • Don't include your user name, real name or company name
  • Don't make your password a complete word
  • Create passwords that are significantly different from each other

Businesses

JVB is your business partner for information and account security. Fraud prevention is our goal.

Basic safeguards against Corporate Account Takeover:

  • Keep your User ID and Password private:  Do not be tempted to share your User IDs and Passwords with anyone
  • Be unique:  Create a unique password comprised of upper, lower and numerical characters. Change your online banking password every 60-90 days.
  • Be different:  Avoid using the same User ID and Password for different online services.
  • Memorize:  Do not write them down or store on your computer. If you really need to record a password then use a code system (i.e. transpose letters/numbers) and keep in a secure location.
  • Log Out:  Log out of Online Banking prior to visiting other websites or leaving your computer.
  • Alert Us:  If you notice suspicious or unusual activity in your online banking accounts, please call the Electronic Banking Department at 717-436-3214
  • Read our Security Tips for Businesses

Security Best Practices:

  • Training - Nothing beats training employees to follow safe practices such as those found here. New employee training and follow up training for all employees are keys to success.
  • Dual Control - Require cash and payment transactions to be handled by two separate people wherever possible.
  • Separation of Duties - Employees who make payments should not also reconcile accounts.
  • User Limits - Assign limits to cash and payment transactions.
  • Audit - Regularly check activity and compare to policies or practices.
  • Reconcilement - Reconcile accounts as soon as possible.
  • Review - Statements, cancelled checks, deposit and payment history.
  • Access - Remove or disable online access for terminated employees.
  • Policies - Create or amend sound internal policies regarding the safeguarding of information and be certain that policies are communicated and are being followed.
  • Secure - Secure sensitive information and share only on a “need to know” basis.
  • Restrict - By policy and practice, restrict users from:
  • Sharing ID’s or passwords
  • Clicking on links unknown to them
  • Opening email from unknown sources
  • Installing or removing software unless they are authorized to do so

Device Considerations:

  • Updates - Keep your device (PC, laptop, tablet, phone, etc.), up to date with system security patches, anti-virus software, etc. Set your security software to scan daily.
  • Firewalls - Maintain an up-to-date firewall and engage expertise in monitoring activity.
  • Wireless - If using a wireless corporate network, consider “hiding” it from public view and turn on all appropriate security features. Change the default administrative password immediately upon installation.
  • Data Integrity - Disable other device access such as USB drives if not needed. Perform reliable backups and test restores regularly.
  • Passwords - Set parameters requiring strong passwords and frequent changes.
  • Administrative Access - Only key users should be given administrative access to system connected devices and such access should only be used when necessary.
  • Procedures - Develop, maintain and train on procedures to be followed when a suspected virus infection or breach occurs.
  • Review - Regularly review appropriate logs for suspicious activity.
  • Alerts - To the extent possible, set application alerts to inform you of certain activities. For example, you may wish to be alerted when funds are transferred from an account or when a payment exceeds an established limit.
  • Segregation - For sophisticated businesses, consider a segregated device to be used solely for transacting business and do not allow web browsing, email, etc. on this machine.
Physical Security Best Practices:
  • Maintain locks
  • Monitoring and alarm systems
  • Safe data storage and backups
  • Document shredding
  • Vendor management for privacy standards, background checks, and on-site facilities review

We take your security as seriously as we do our own. Please do not hesitate to contact us with questions. We’re committed to your protection.

Beware of Phishing

Phishing is any email or pop-up advertisement that claims to be from a legitimate business or organization that you deal with. Scam artists recreate pages using information from legitimate web sites in hopes of fooling consumers into providing their personal information.

The email or pop-up will ask you to "update" or "validate" your account information, passwords, logins, and will make some form of urgent appeal so that you will respond quickly. The email or pop-up may direct you to a fraud web site that may appear to be from a trusted source.

Some consumers mistakenly submit financial and personal information and the "phishers" will use it to gain access to financial records or accounts, commit identity theft or engage in illegal acts.

IMPORTANT: Juniata Valley Bank will NEVER request any personal information (such as account numbers, passwords, PINS, Social Security Numbers, etc.) through an unsecure email.

Juniata Valley Bank does not use pop-up advertisements. 

Recognize Phishing:  It may not always be easy to recognize fraud emails or pop-ups but there are some precautions:

Urgency. Watch out for emails or pop-ups that state an urgent reply is needed or your account may be closed.

Generality. Watch out for emails or pop-ups that provide a general greeting and do not identify you by name.

Typos and Errors. Fraudulent emails or pop-ups may have typographical or grammatical errors. Watch out for poor visual and design quality.

How to Protect Yourself

DO NOT click on links you receive from a third-party site asking for personal information or account numbers. To access the legitimate web site, you should type the URL address into your web browser or use a "bookmark.”

DO NOT send confidential information such as account numbers, passwords, or PINs by email.

DO NOT share your IDs or passwords with anyone.

CALL the financial institution or business directly to confirm requests for updating or verifying personal or account information.

LOOK for a secure connection on web sites asking for personal or account information. Normally, the URL will begin with https:// in the browser address bar. Also, a "padlock" icon will appear at the bottom of your browser window.

VERIFY Web Site Security Certificates within your Web browser.

UPDATE the security features of your computer software, including your Web browser. Software companies provide security updates to their products.

ALWAYS log off of secure areas of web sites (for example: Online Banking) for which you use an ID and Password to enter.